1. Software Defect Warranty Terms (2 Years)
Creative Solutions warrants all of its software packages in accordance with the following terms:
The company guarantees all software against any programming defects or bugs for a full period of 2 years (24 months) from the date of purchase.
In the event of any software defect arising during this warranty period, maintenance and fixes are provided completely free of charge by updating the client's software build.
Clients may contact authorized distributors in their territory or the central support desk to receive periodic updates and warranty services.
2. Unlimited Complimentary In-App Support
Creative Solutions ERP systems provide integrated self-service and direct support channels at no extra cost:
In-App Chat Support: Integrated directly within the software interfaces, available free of charge with no time limitations throughout your usage.
Instant Help Key (F1): Pressing F1 inside any window or screen displays an immediate contextual guide explaining all fields, buttons, and workflows.
3. Scope of Remote Support & Training Services (CSQS)
Remote technical assistance is conducted via the CSQS tool and requires an active internet connection on the client machine, covering:
Initial software and database setup, along with enabling automatic database backup routines upon onboarding.
Hands-on training on creating new organizational databases and initializing system parameters.
Customizing the accounting setup: invoice templates, cash registers, banks, petty cash, and cost centers.
Configuring VAT tax settings to ensure compliant invoice generation aligned with statutory standards.
POS terminal networking and local network configuration across client workstations (when purchasing multiple station licenses).
Comprehensive training on ERP navigation, report designers, and user role permission management.
4. Support Exclusions & Liability Boundaries
To maintain operational clarity, standard complimentary support services do not cover:
Financial auditing, ledger reconciliation, or correcting human data entry mistakes (these require dedicated auditing agreements).
External network routing, computer hardware malfunctions, or peripheral drivers (such as thermal receipt printers or external drives).
General computer literacy training, fundamental Windows operating system instructions, or general bookkeeping theory.
5. Data Safety & Backup Responsibilities
Financial and operational databases are the sovereign asset of the client, and their security remains primarily the client's responsibility:
The client is solely responsible for creating regular daily backups and archiving copies to external storage drives or secure cloud destinations.
The system includes built-in automated backup scheduling upon daily closing or at scheduled intervals to protect against hardware disruption.
Creative Solutions accepts no liability for data loss arising from hardware failures, ransomware, or neglected backup procedures.
Have questions regarding warranty terms or maintenance agreements?
Our client care and technical support teams are always available to assist and clarify any inquiry.
